Front Of House Job Descriptions
Managers
- Average shift length: 40-50 hours a week
- Recruit, Hire and Lead a team of 30+ personnel
- Manage, Track and Analyze labor, food and liquor costs
- Maintain a fun, safe environment for customers, employees and talent
Bartenders
- Average shift length: 6 hours weekdays, 8-10 weekends
- High volume and fast paced in short consistent bursts
- Work is 25% customer service, 65% service bar, 10% telling servers to bus their tables so you have more glassware
- Average tips = $25-35/hr
Servers
- Average shift length: 4 hours weekdays, 6-8 weekends
- Sections are sat rapidly, sometimes all at once
- Work is 65% customer service, 20% being organized, 15% being able to whisper
- Average tips = $20-45/hr
Ushers/Expo/Food Runners
- Average shift length: 5 hours weekdays, 7-9 weekends
- Escorting customers to their seats and reassuring them that yes, there is enough room for all of them
- Running Food, Expediting F&B from the line to the window.
- Must have a great attitude and work ethic.
- Work is 50% customer service, 40% venue assistance, 10% hiding from your manager while looking at your phone
Security
- Average shift length: 5 hours weekdays, 7-9 weekends
- Crowd control and checking ID’s
- Work is 60% customer service, 30% handling hecklers and loud talkers, 10% watching the show from the back of the room
Box Office
- Average shift length: 4 hours weekdays, 6 weekends
- Checking in customers and selling tickets
- Work is 20% customer service, 80% answering the same questions over and over again
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