Front Of House Job Descriptions

Bartenders

• Average shift length: 6 hours weekdays, 8-10 weekends
• High volume and fast paced in short consistent bursts
• Work is 25% customer service, 65% service bar, 10% telling servers to bus their tables so you have more glassware
• Average tips = $25-35/hr

Servers

• Average shift length: 4 hours weekdays, 6-8 weekends
• Sections are sat rapidly, sometimes all at once
• Work is 65% customer service, 20% being organized, 15% being able to whisper
• Average tips = $20-45/hr

Ushers

• Average shift length: 5 hours weekdays, 7-9 weekends
• Escorting customers to their seats and reassuring them that yes, there is enough room for all of them
• Work is 60% customer service, 30% venue assistance, 10% hiding from your manager while looking at your phone

Security

• Average shift length: 5 hours weekdays, 7-9 weekends
• Crowd control and checking ID’s
• Work is 60% customer service, 30% handling hecklers and loud talkers, 10% watching the show from the back of the room

Box Office

• Average shift length: 4 hours weekdays, 6 weekends
• Checking in customers and selling tickets
• Work is 20% customer service, 80% answering the same questions over and over again

Kitchen Job Descriptions

Line Cook

• Average shift length: 6 hours weekdays, 6-8 weekends
• High volume with minimal prep work
• Work is 60% cooking, 20% being thorough, 20% telling front of the house to run their food

Dishwasher

• Average shift length: 6 hours weekdays, 6-8 weekends
• High volume with minimal prep work
• Work is 60% cleaning, 20% being thorough, 10% organization, 10% showing the front of the house where everything in the kitchen is.

Food Runner

• Average shift length: 5 hours weekdays, 7-9 weekends
• High volume with minimal prep work
• Work is 50% food service, 40% expo’ing, 10% knowing the difference between Ranch and Bleu Cheese dressing