FAQ

Where is Helium located?
Clayton Rd Entrance to Mall (next to Weber Grill) 1151 St. Louis Galleria St. Louis, MO 63117.


How do I purchase tickets for a specific show?
You can pre-purchase tickets online. If you are having issues, call our box office at 314.727.1260.

Please Note: Tickets are only available through heliumcomedy.com, and ticket resale is strictly prohibited. Tickets suspected of being purchased for the sole purpose of reselling will be canceled at the discretion of Helium Comedy Club.


Are there any age restrictions?
We are an 18+ venue.


Where is the box office located?
The box office is located inside of our main entrance next to Weber Grill. Continue left around the corner and down the stairs to the desk at the bottom.


Am I expected to wear a mask?
Customers must be properly wearing a mask at all times while inside the club, except while eating and drinking at their table. Customers must always be wearing a mask to communicate to our staff, including while seated at their table.


What time should I arrive?
The box office will open 2 hours before showtime, and seating will begin 30 minutes before. We recommend you arrive at least 30 minutes before showtime.

Please Note: All tickets are subject to expire 15 minutes before showtime. If you are running late or think you will arrive later than 15 minutes before showtime, please call the box office to let them know.


What is the difference between Reserved and General Admission seating?
Reserved seats are pre-assigned for you by management. They are the best seats available for your party size at the time of assigning. General Admission seating is available on a first-come, first-sat basis. The earlier you arrive, the better your seats will be. Ticket purchasers who arrive on time are guaranteed seating.

Please note: We do not offer any standing room ticket options.


How can I ensure that my party is seated together?
General admission is first-come, first-seated as you enter the showroom, so seating preference cannot be guaranteed. However, general admission ticket holders who arrive at least 45 minutes before showtime and enter the showroom together have the best chance of being seated as a group.

Reserved ticket holders who purchase tickets as a group will be automatically assigned seating together.


Does Helium accept credit cards?
We accept VISA, MasterCard, American Express, Discover, and debit cards.

Please Note: Personal checks and Apple/Google Pay are not accepted.


What is the refund policy?
All sales are final. We do not offer refunds or exchanges..


What is Ticket Protection?
Ticket protection is insurance that allows you to cancel your order to receive a venue credit for a future event. It can be added to most orders at the time of purchase by selecting it on the next page after choosing your quantity and ticket type.

Please Note: Ticket Protection cannot be added to an order after it has already been placed.


How can I redeem my Ticket Protection?
Email protection@seatengine.com with your order information (first and last name, email address, and order number) no less than 24 hours before showtime.

Please Note: Cancelation requests received via phone, chat, or less than 24 hours before showtime will not be accepted.


How do I redeem my gift certificate?
Plastic gift cards can be used online to purchase tickets to in-person comedy shows, as well as food & beverage while you’re seated in the showroom.

Paper gift certificates can be used to purchase tickets, comedy classes, and food & beverage while you’re seated in the showroom. To purchase tickets using your gift certificate, call our box office at 314.727.1260, and be sure to bring your gift certificate to the box office on the night of the show to redeem your tickets.

To redeem your gift certificate for comedy class purchases please contact revenm@heliumcomedy.com.


Is there a drink minimum?
Instead of a drink minimum, we have a two-item per person minimum (e.g., 1 soda and 1 appetizer), which allows our patrons to enjoy the food Helium has to offer. In addition to the two-item minimum, there will be an 18% administrative fee on all food and beverage purchases.

Is Elements Open?
Not at this time. However, walk-up service is available at our bar and lounge starting 2 hours before showtime.

Please Note: Food and drinks purchased in the bar and lounge will count towards the two-item minimum.


Should I research the comedian before attending a show?
Yes. Comedy is subjective and certain comedians are not for everybody. Watching a YouTube clip or reading the headliner's biography is a great way to get insight on the expected performance.


What is the Showroom like?
The Showroom arrangement is similar to a cabaret theater – chairs surrounding tables, facing the stage. With friendly and discreet table service, we ensure you won’t miss any of the action.


How long do the shows typically last?
Shows are usually between 90 and 105 minutes, although the show’s actual length is entirely dependent on the headliner and what their current performance calls for.


Is there a dress code?
Nice, casual attire.


Is the club fully accessible?
Yes. Call our box office for more information. We encourage all patrons who have a disability to reach out to us to make accommodations


Where can I park near the club?
Limited parking is available outside of Helium by the Clayton Road entrance to the mall. Additional parking is available on the east side of the building near Dillard’s & Weber Grill, as well as in the parking garage.


Is your club smoke-free?
Yes, however smoke may be used at times by the comedians on stage.


Does Helium Comedy Club have an “Open Mic” night?
Yes! We host our Open Mic events on Wednesday nights when scheduling allows.

Interested in getting on-stage? Visit us here for more info!


Are cameras allowed in the club?
Patrons may take personal photographs BEFORE or AFTER the show. Taking pictures and videotaping shows during the show without the club’s and the artist’s written consent is strictly prohibited.


How do I sign up for the Insiders Club?
Sign up HERE for our Insiders Club mailing list for exclusive access to our promos and ticket giveaways!


How do I contact Helium Comedy Club?
For general questions you can call us at 314.727.1260 or email us at managementstl@heliumcomedy.com.

For Press Inquiries, please contact:
Meredith Neckermann
Pulse Public Relations, Inc
267-205-8615
mereditht@pulse-pr.com